- Our software does not allow us to make manual adjustments to process orders, All orders must be processed and shipped as originally were made.
- It is the responsibility of the customer selected products for purchase
- Orders will be sent within a maximum period of 7 business days.
- The customer is responsible for providing a precise delivery address, to prevent delays in deliveries.
- Taxes on the product will be determined by the appropriate customs agency to the country of delivery, and paying the same responsibility of the recipient.
- Seawag is not responsible for events and unfortunate actions, lost or stolen during transit package of the same. The shipping company is responsible for all problems relating to handling situations.
- All claims will be reviewed case by case, Claims may take up 3 weeks to be answered by the shipping company, until then we can not take one's actions to solve the problem, We appreciate your kind patience as we work to resolve the problem.
- Making a claim does not guarantee you the shipping company wholly or partially offset by the matter complained, we will do our best to assist you during this process.
- Orders will be sent to the address listed in the customer's account.
- Seawag is not responsible for packages delivered to wrong addresses or invalid addresses.
- All packages returned by steering problems, an e-mail check the mail list will be sent to the customer's account, if no response from the customer in the following 2 hours of being sent, the mail will result in automatic cancellation of the order, the purchase amount will be transferred to credit instore.
- The average delivery times are 2 a 7 days.
- we do not ship on Saturdays, Sundays and holidays.
RETURNS & EXCHANGES :
-Products purchased in seawagmex.com, They can be exchanged or returned for credit in our shop on line, within 30 days from the date of purchase.
- Claims must be made through our menu CONTACT, providing the following data:
Number of order, date of purchase, explanation of the problem or reason for return.
- The lack of this information will cause your complaint is not attended.
- All products must have all original labels and packaging, and must be unused and visible defects caused, which remain under consideration our.
- Changes must be by products of equal or lesser value, if a higher value product is required to missing the original balance must be paid by the customer, in the event of a customer credit balance will be transferred to the credit within the same store.
- We do not accept changes and / or returns of products purchased on sale or have previously been changed.
- Once your claim is accepted, You will receive a Guide label that the product is returned to us.
- The cost of return shipping and re-delivery to the customer for any reason other than a defect in the product is your responsibility to cover these expenses.
- Credit in our store will be sent to your mail with a discount coupon code.
- We do not accept exchanges and returns of products not purchased at our website.
- Products purchased for exchange or refund in a different part to our website, that need to be returned, it will be made in the establishment where they were purchased.
- We pray for you please let us 24 – 48 hours for your request to be served.
Discount Codes :
- The codes must be entered at time of purchase
- For our customer security system does not allow us to enter codes manually or set off any amount once the purchase has been accepted.
- Only one discount code can be applied by purchase.
CURRENCY EXCHANGE RATES AND FLUCTUATION IN :
- Fluctuation in the exchange rate will depend on the daily behavior of the foreign exchange market.
- All products on offer are final including Good order, and discounted products.
- We do not accept returns or exchanges of products purchased at this time and / or discount.
CUSTOMER AND USER RESPONSIBILITY :
- It is the responsibility of the customer and / or verify the proper operation and sealing of the product in each use.
- It is the responsibility of the customer and / or user damage to items stored inside, in case of a malfunction, failure, or damage to the product.
- Under no circumstances Group Global Dots SA de CV will be responsible for items that could be damaged due to a fault or defect in the product as well as the misuse of it.
- The maximum guarantee Group Global Dots SA de CV is responsible will equal the cost of the product, damaged, defective or misused.